Last updated: March 16, 2026
Please read these Terms of Service carefully before using Churn.io. These Terms constitute a legally binding agreement between you and Churn.io, Inc.
By accessing or using the Churn.io platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
Churn.io provides a subscription retention platform that allows SaaS businesses to intercept cancellation events, present configurable retention flows, and apply offers (discounts, pauses, free months, and other incentives) to their customers via integrations with third-party billing platforms including Stripe.
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@churn.io of any unauthorized use of your account. We reserve the right to terminate accounts that violate these Terms.
The Service is offered on a subscription basis with pricing tiers based on your monthly churned volume. You will be charged the applicable fee following the completion of any free trial period. Fees are non-refundable except as expressly set forth in these Terms or required by applicable law. We reserve the right to change our pricing with 30 days' notice.
We may offer a free trial period for the Service. At the end of the free trial, your subscription will automatically begin and you will be charged unless you cancel before the trial ends. We reserve the right to modify or discontinue free trial offers at any time.
You agree not to misuse the Service. Prohibited activities include: (a) violating any applicable laws or regulations; (b) transmitting harmful, deceptive, or spam content; (c) attempting to gain unauthorized access to the Service or related systems; (d) using the Service to process data in violation of applicable privacy laws; (e) reverse engineering or attempting to extract source code; (f) reselling or white-labelling the Service without written permission.
Your use of the Service is subject to our Privacy Policy, incorporated by reference into these Terms. By using the Service, you agree that we may collect, use, and share information as described in our Privacy Policy. You remain responsible for the personal data of your own customers that flows through the Service and must have appropriate consents and legal bases for that data processing.
The Service integrates with third-party platforms such as Stripe. Your use of those integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the actions or omissions of third-party providers, and we do not guarantee uninterrupted availability of any integration.
The Service and its original content, features, and functionality are owned by Churn.io and protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any data or content you provide to the Service. You grant us a limited license to use that data solely to provide the Service.
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential, and to use such information only to fulfill obligations under these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHURN.IO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless Churn.io and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any data you submit through the Service.
We may suspend or terminate your access to the Service at any time for violation of these Terms. You may cancel your subscription at any time from your account settings. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that should survive termination (including ownership, disclaimers, indemnification, and limitations of liability) shall survive.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or via a prominent notice on the Service. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.
If you have any questions about these Terms, please contact us at legal@churn.io or by mail at Churn.io, Inc., 651 N Broad St, Suite 201, Middletown, DE 19709, USA.
Questions? legal@churn.io
